Mask Policy and COVID-19 Information 

Close Fitting Masks Required in the Clinic

The Government of Alberta allows for in-person physiotherapy visits when you and your therapist are healthy and comfortable with doing so.  Video treatments continue to be a great option when in-person visits are not recommended.

Pursuit Physiotherapy has modified policies and procedures for the safety of our clients and staff.  We ask that you PLEASE READ through this information prior to your appointment so that we can focus on your therapeutic needs during your attendance.

Pursuit Physiotherapy asks for your help by complying with these processes (please note additional details are provided below):

  • Determine, with Pursuit staff, if you are best treated via video treatment or in clinic
  • Prior to your appointment, provide as much information to Pursuit staff (insurance information, contact information etc) via phone or computer
  • Use the AHS tools to determine if you are healthy and safe to be attend for treatment
  • Come alone or only bring necessary companions.  Feel free to inform us ahead of time if you require special assistance.
  • Please stay in your car until 5 minutes before your appointment
  • Put on your close-fitting mask prior to entering the clinic. If you don’t have a mask, one will be made available to you.  Visors and half visors are not considered a barrier in the same way masks are.
  • Relay your responses to the health questionnaire to Pursuit staff when you arrive
  • Speak to reception staff through barrier
  • Use hand sanitizer or wash hands in restroom upon your arrival
  • Proceed directly to your treatment room
  • Use hand sanitizer or wash hands in restroom prior to doing payment processing
  • Be assured that appropriate recommended cleaning solutions are being utilized to decrease contact transmission

Your health is our number one priority.  It is important that you understand that there is risk in choosing to access community physiotherapy as the spread of COVID-10 continues to be a reality.  We are doing our best to minimize the risks by asking you to do the things mentioned above.  Many health and safety measures are required to promote patient and staff safety.  We adhere to the guidelines of the Chief Medical Officer of Health (CMOH), Alberta Health Services, as well as the Physiotherapy Alberta College and Association.  Social distancing requires some changes to scheduling and space allocation at the clinic.  Because social distancing from your physiotherapist during in-clinic visits is not typically possible, the use of masks for both patients and therapists is required.  Please arrive wearing a mask whenever possible and leave it on throughout your visit.

Before or at your arrival for an appointment, you will be asked regarding your health.  No one with any COVID, cold or flu-like symptoms will be allowed to attend for an appointment.  Isolation/Quarantine requirements can be found on the website:

The AHS screening tool will be utilized:

Video Treatment/Telehealth continues to be available.  For symptom troubleshooting, exercise progression, general consultation with your therapist, etc, this continues to be a great option.  If you have health risk factors or are 75 years or older, we will be encouraging video treatments whenever possible to minimize your risk and exposure. Physiotherapists are being encouraged to use video treatment/telehealth whenever possible with their patients, and your therapist may feel this is the best way to treat you.

“What If” Questions

In this ever changing environment, there are a few “What Ifs” that need to be addressed.  Procedures will be updated as needed.

What if I don’t feel comfortable coming into the clinic?  Your physiotherapist will continue to support you.  If due to your own health and safety or that of our staff, you must isolate, please do so.  Video treatments are available.  The health of you and the entire community continues to be of paramount importance.

What if I am not able to see my usual treating physiotherapist due to scheduling or because my physio is not able to be at work?  One of our Pursuit physiotherapists will be happy to see you and we will do our best to accommodate your schedule.  Our scheduling hours may be modified to allow for health and safety measures.  It is also likely that your therapist can see you via video if he/she cannot see you in person.

What if I have been exposed to a confirmed case of COVID-19?  As per AHS guidelines, if you have been exposed to someone with COVID-19, you are required to self-isolate for 14 days.  If you have no symptoms, you can attend for an appointment after that time or after you have received a negative test result and have no symptoms.

What if I have tested positive for COVID-19?  Please notify us immediately if you have tested positive for COVID-19.  Because we will be using recommended PPE, the risk of you transmitting the virus to us is reduced.  However, it is important that we are aware so that we can minimize the risk of transmitting to others.  AHS guidelines will be followed.

What if my therapist tests positive for COVID-19 and I have recently seen him/her?  You will be notified.  Because we will be using recommended PPE, the risk of transmission is reduced.  AHS guidelines will be followed.

How do I decide if I am best treated in person or by video?  You and your physiotherapist can make this decision together.  Please reach out to the clinic by phone or email.

Video Treatments continue to be available.

Thank you for partnering with us to create a safe and healthy environment.

Please do not hesitate to contact us if you have any questions: